Terms & Conditions

• Bookings can be made online, by phone, in person or through the Pogozo app.
• All new Pilates and performance class participants may be required to complete an initial assessment with a physiotherapist before joining.
• Session lengths are stated at the time of booking. Additional time requested will be billed accordingly.
• Bookings are subject to availability and confirmation.

• 24 hours’ notice is required to cancel or reschedule any one-on-one appointment.
• Late cancellations (less than 24 hours) and no-shows incur the full session fee.
• For NDIS-funded clients the NDIS 48-hour cancellation rule applies. For performance and clinical classes, 12 hours’ notice is required.
• Cancellations can be made by phone, email or through the booking app.
• Repeated cancellations may result in suspension of booking privileges.

Full detail is on our cancellation policy page.

• Payment is required at the time of the appointment or class unless otherwise agreed.
• We accept EFTPOS, credit cards, HICAPS claims and approved third-party funding — NDIS, DVA, WorkCover Queensland, Medicare GPCCMP referrals and private health insurance.
• Prices are subject to change. The current price list is displayed on our website and at reception.
• All package and pass purchases are non-refundable and non-transferable unless required by Australian Consumer Law.

Current fees are published on the pricing page.

• Class packs must be used within the validity period stated at the time of purchase.
• Unused sessions cannot be refunded, but may be extended under exceptional circumstances with a valid medical certificate, at the discretion of management.
• Passes can be shared between clients on a 50:50 basis.

• Clients must complete our Patient Registration Form before commencing a service.
• Clients must tell their practitioner about any injuries, pain, changes in health, pregnancy or new medical conditions before participating in any session.
• Forge West End reserves the right to refuse participation in any service if it would be unsafe for the client or for others.
• All sessions are delivered and supervised by qualified practitioners.

• Please arrive 5–10 minutes before your session or class.
• Late arrivals may result in reduced session time without a fee adjustment.
• Clean socks or grip socks are required for Pilates classes.
• Please silence mobile phones during sessions.
• For hygiene reasons, wipe down equipment after use.
• Wait for the class to officially begin before starting, and do not enter the exercise space while the previous class is still running.
• Do not begin a class without a supervising practitioner present.

Allied health services at Forge West End are individualised, evidence-based and delivered by qualified practitioners. While every effort is made to provide the highest standard of care, treatment outcomes vary between individuals and cannot be guaranteed.

Clients are responsible for following their prescribed treatment or exercise plans, including home exercise and self-management strategies. Forge West End and its practitioners are not liable for injury, aggravation of symptoms or adverse outcomes resulting from non-compliance with instructions, unsupervised activity or misuse of equipment.

• NDIS participants must have a valid service agreement and funding in place.
• Services are charged according to the relevant NDIS Price Guide or applicable third-party schedule of fees.
• If funding is not approved or available, the client remains financially responsible for the session fees.

All personal and health information is collected and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Client information is not disclosed without consent except where required by law.

All materials, exercise programs and educational content provided during sessions remain the intellectual property of Forge West End and are intended solely for personal use. Reproduction, distribution or sharing without permission is prohibited.

By attending our classes, sessions or events you acknowledge the inherent risks of physical activity and agree to participate at your own risk. Forge West End, its employees and contractors will not be held liable for injury, loss or damage except where required by law.

• Gift vouchers are valid for the period stated on the voucher.
• Vouchers are non-refundable and cannot be exchanged for cash.
• Promotions cannot be combined with other offers unless stated.

Forge West End reserves the right to refuse service or terminate a session if a client displays inappropriate, aggressive or unsafe behaviour.

These Terms and Conditions may be updated periodically to reflect operational or regulatory changes. The most current version is always available on this page, and continued use of our services implies acceptance of any updated terms.