How much notice we need, and what happens if a session is missed.
We understand that plans can change. To help us manage appointments fairly, and to keep appointment times available for clients who need care, the notice periods below apply.
Giving sufficient notice when you cancel or reschedule matters. It gives our team enough time to contact clients on our waiting list and offer the appointment to somebody else who may be waiting for care. Late cancellations and no-shows often leave us unable to fill the appointment at short notice.
The clock runs to the start of your booked session.
If you cancel with less than the required notice, or do not attend your scheduled appointment or class:
Where your treatment is funded by a third party — WorkCover, CTP, DVA, Medicare or another insurer or funder — late cancellation and non-attendance fees are generally not covered by that third party. Where the funder does not cover the fee, you are responsible for paying the applicable cancellation or non-attendance fee.
Where a third-party funding arrangement does permit cancellation fees to be charged to the funder, the applicable funding rules apply.
We understand that genuine emergencies and unexpected circumstances happen. Forge West End considers these on a case-by-case basis.
Regular attendance matters for continuity of your care, and it also lets us offer appointments to other clients who need treatment.
Where there is a pattern of repeated late cancellations or non-attendance, we may discuss it with you and review whether we are able to keep reserving appointment times for you. In cases of ongoing or repeated late cancellations or no-shows, Forge West End may discontinue or discharge a client from ongoing care, where that is clinically and professionally appropriate.
Please contact us as soon as you know you need to change your booking.
Thank you for giving us as much notice as you can. Your consideration lets us offer cancelled appointments to clients on our waiting list and provide timely care to as many people as possible. — The Forge West End team
Unit 4, 249 Montague Road — a short run from South Brisbane, Highgate Hill, Dutton Park, Woolloongabba and South Bank, and from the CBD across the river.
Can’t get to the clinic? We also offer physiotherapy home visits across the same area, with travel included in the fee.
Book your assessment at Forge West End and start a plan built around your goals — not a generic exercise sheet.
Unit 4, 249 Montague Road, West End QLD 4101 · No referral needed for a private appointment · HICAPS on site
